Capture defects from the site floor
Snap a photo, drop a pin on the floor plan, tag the trade. Works offline. Your team logs in seconds, not minutes.
Built for the Defects Liability Period
The DLP is killingyour weekends.
DefectOps is the simple web app for builders and FM teams to log defects, assign contractors, track every fix, and generate the reports your client actually wants — without spreadsheets, email threads, or chasing.
No credit cardSetup in 10 minCancel anytime
Project
Riverside Heights — Block C
Open defects
12
Trusted on sites across the industry
BUILDWELLMERIDIAN CONSTRUCTIONAPEX FMNORTHSTAR DEVELOPERSSTONEFIELDHARBOUR & COVERIDIAN BUILDBUILDWELLMERIDIAN CONSTRUCTIONAPEX FMNORTHSTAR DEVELOPERSSTONEFIELDHARBOUR & COVERIDIAN BUILD
The problem
Generic project tools weren't built for what happens after handover.
01
Defects buried in 47-page email threads
→ Every issue logged, photographed, threaded — searchable in seconds.
02
Subbie says they fixed it. They didn't.
→ Photo verification + sign-off workflow. No more he-said-she-said.
03
Client wants a status report. Friday.
→ Branded PDF reports auto-generated from live data. One click.
04
DLP expires and you missed three items
→ Automated reminders by trade, unit, and DLP end-date. Nothing slips.
The solution
One workflow. From snag to sign-off.
Every feature designed around the unique cadence of the Defects Liability Period — not retrofitted from a generic PM tool.
Route to the right contractor instantly
Auto-assign by trade, unit, or zone. Contractors get notified, see only what's theirs, and update status from any device.
Live status across every project
Open, in-progress, awaiting verification, closed. Filter by trade, severity, DLP end-date — see exactly where you stand.
Audit-ready reports in one click
Branded PDFs, CSV exports, monthly client updates. Built to satisfy contract administrators and warranty obligations.
The workflow
Four steps. Zero spreadsheets.
- 01→
Log
Site team captures the defect with photos, location, and trade tag.
- 02→
Assign
Auto-route to the responsible contractor with a target close date.
- 03→
Verify
Contractor uploads completion proof. Site manager signs off.
- 04
Report
Generate client-ready closeout reports. DLP expires clean.
73%
Faster defect closeout
vs email + spreadsheet workflows
12hr
Saved per site, per week
Less chasing. More closing.
100%
Audit trail
Every action timestamped & exportable
From the site office
Builders and FM teams who stopped chasing.
We were drowning in defect emails across three handover sites. DefectOps cut our closeout time in half and our client signed off two weeks ahead of DLP expiry. First time that's ever happened.
MR
Marcus Reilly
Project Director · Halston Residential Builders
I manage post-handover for 14 commercial buildings. Before this, it was a colour-coded spreadsheet from hell. Now my contractors update status from their phones and I generate client reports in 30 seconds.
SC
Sarah Chen
Facilities Manager · Meridian FM Services
Finally — software that understands the DLP isn't the same as construction. The reporting alone is worth the subscription. Our QS lead stopped chasing closeout evidence and started reviewing it.
DO
David Okonkwo
Construction Manager · Northbridge Developments
Pricing
Costs less than one missed defect.
Flat monthly pricing. 14-day free trial on every plan. No contractor seat fees — invite your whole supply chain.
Starter
For single-project teams
$100/ month
- Up to 3 active projects
- Unlimited defects & contractors
- Photo + floor plan logging
- Standard PDF reports
- Email support
Pro
For builders & FM firms
$200/ month
- Unlimited projects
- Custom branded reports
- Auto-assign rules & SLAs
- DLP expiry automations
- API + integrations
- Priority support
14-day free trial · No credit card · Cancel anytime
Objections / 05
The questions skeptics ask first.
Straight answers on market size, adoption, and competition — because we've heard them all from procurement.
01Is the DLP really big enough to justify a standalone tool — or is this just a feature?
+
Is the DLP really big enough to justify a standalone tool — or is this just a feature?
Every handed-over building enters a 12–24 month DLP. In the UK and AU alone, that's £180B+ of construction output in active liability at any moment. Treating defect closeout as a 'feature' inside a PM tool is exactly why builders still run it on spreadsheets — it gets buried under pre-construction workflows. Specialist beats generalist every time the workflow has its own contracts, its own clock, and its own sign-off chain. DLP has all three.
02The construction industry is famously fragmented and slow to adopt. How do you actually get traction?
+
The construction industry is famously fragmented and slow to adopt. How do you actually get traction?
We don't sell to 'the industry' — we sell to the person who currently spends their Friday night reconciling defect spreadsheets. That person exists in every Tier 2/3 builder and every commercial FM firm, and they sign up themselves. No 6-month enterprise procurement cycle, no IT review, no integration project. £100/month on a card, live by Monday. Fragmentation is a distribution problem for legacy vendors — it's an advantage for self-serve SaaS.
03What stops Procore or Aconex from just adding a 'DLP module' next quarter?
+
What stops Procore or Aconex from just adding a 'DLP module' next quarter?
Honestly? Nothing — and we'd welcome it, because it would validate the category. But six years in, none of them have, and the reason is structural: their revenue comes from pre-construction seats. A DLP module needs unlimited free contractor access (the opposite of per-seat pricing) and a completely different reporting model tied to warranty periods, not project schedules. Bolting that onto a PM platform breaks the commercial model. We're built for it from day one.
04Can our subcontractors and clients use it without paying extra?
+
Can our subcontractors and clients use it without paying extra?
Yes — unlimited external users on every plan. You pay one flat fee; contractors, consultants, and clients log in free. This isn't a generosity play, it's the only model that gets defects actually closed. If your plumber has to buy a seat to update a status, the status doesn't get updated. We learned that the hard way.
05Does it work on a tablet on site with no signal — and what happens after the 14-day trial?
+
Does it work on a tablet on site with no signal — and what happens after the 14-day trial?
Full offline mode: log defects, attach photos, drop pins on floor plans, all syncs when you're back on Wi-Fi. Built and tested in real site conditions. After the trial, pick Starter ($100/mo) or Pro ($200/mo) — or do nothing. We never auto-charge. Your data stays exportable forever. No lock-in, no surprise invoice, no sales call required.
Get started
Close out your next projectwithout the chaos.
Try DefectOps free for 14 days. Set up in minutes. Be your own first satisfied customer.